Refund policy

7

All the products sold are original, with the manufacturer's guarantee and without any defect. They are all covered by a legally recognized warranty period.

The consumer and user can return to hotprices24.com, without any additional cost, all the products that are defective or not compliant with the description within 14 days from the delivery of the property. If the defect appears after two (2) years from the delivery of the product, the user will have to demonstrate to the manufacturer or the seller that this defect or lack of conformity already existed at the delivery of the product. The consumer will have to point out to hotprices24.com through the contact channel, indicating the product or defective products, attaching photographs and other tests that demonstrate the defects or the lack of conformity of the products, and by sending a precise description of the defects identified, the Purchase order and any other additional document that allows you to identify the purchase made by the consumer and user.

After hotprices24.com has received consumer communication and user and analyzed the problem through its quality department, it will send in the shortest time possible the confirmation or refusal of the return of the product, considering in an objective way the nature of the product and that of the alleged lack of conformity or defect. In the event that the return is accepted, HotPrices24.com will indicate to the consumer and user how to send the product to its offices/deposits, whose address is:

Hotprices24.com Via Giovanni Mazzella 79 - 80075 Forio (NA) Italy

However, hotprices24.com will not take charge of the products returned if the consumer and user has not followed the process indicated previously.

All the products to be returned must not have been used, or, in the event that the defect had come after a correct daily use, must be in the best possible state. They must be sent together with all the labels, packs and possibly the documentation and the original accessory elements supplied with the products. If the consumer and user does not proceed in this way, hotprices24.com and in particular the quality department, it will have to objectively evaluate the problem, determining whether the product is defective, based on its nature and that of the alleged lack of compliance or defect.

If the product does not comply with what is described in the contract, the user may request the repair or replacement of the product, unless one of these two options is objectively impossible or disproportionate. The parties must comply with the desired option as soon as the user has communicated his choice to HotPrices24.com. In the event that you opt for the repair, and if following this and the delivery of the product the latter should continue to be not compliant with the contract, the user may request the replacement of the product (unless this option is not disproportionate), a reduction in the price or termination of the contract.

HotPrices24.com informs the consumer and the user who, in compliance with the characteristics of the product, in general the repair cannot take place if deemed disproportionate. If the characteristics of the product and defect allow a repair, the user and consumer will be expressly informed of this circumstance and can choose between replacement and repair.

In line with what has been said before, the consumer and user can replace the defective product with one with identical characteristics, without any extra cost. If it were not possible to replace the defective product with one with identical characteristics, the user can choose a new similar model.

The delivery of the product with identical characteristics or the new model chosen by the consumer and user will take place in the following three to the working days (3-5) following the date on which hotprices24.com confirmed the consumer and user the replacement of the defective product or L 'sending a new model.

In the event that the repair of the product is not possible or its replacement, the consumer and user can choose to terminate the contract.

HotPrices24.com Informs the consumer and user that the reimbursement times will depend on the payment method used by the consumer and user for the purchase of the product:

• If the user made payment by credit/debt card, HotPrices24.com will refund the amount paid within the deadline of fourteen (14) calendar days from the date of termination of the consumer contract and user.
• If the user made the payment via Paypal, HotPrices24.com will refund the amount paid within twenty -four (24) -quarantotto (48) working hours from the date of termination of the consumer and user contract.

8. Right of withdrawal

The user will have the right of withdrawal on the order made at a distance without specifying the reason, within fourteen (14) calendar days from the date of receipt of the product. The consumer and user can send the order in his entirety, or, if he prefers it, only some of the products that are part of it, without incurring penalties and without the obligation to indicate the reason.

The costs of the return (i.e. of the shipment) to hotprices24.com will be borne by the consumer and user, whether it returns the order in its entirety whether it is only some products of the same.

To formalize the return, contact hotprices24.com by contact form.  Once this communication is received, HotPrices24.com will indicate how to send the order to its offices or deposits.

The consumer and user must send the product to the following office/deposits hotprices24.com

HotPrices24.com - Via Giovanni Mazzella 79 - 80075 Forio (Italy)

HotPrices24.com is not responsible for the logistics company to which the consumer and user has decided to rely on the return of the order. To this sense, hotprices24.com advises the consumer and user to choose a logistics company that provides a receipt of delivery, once it has reached the hotprices24.com offices, so that the consumer and user can know with certainty that the product He arrived at hotprices24.com correctly. HotPrices24.com is not responsible for the address to which the consumer and user sends the order to be returned if this is different from the one indicated. HotPrices24.com may request the consumer and user that sending the receipt of delivery to check the same.

The costs of the return (for example shipping costs) will be borne by the consumer and user.

The product must be in perfect condition and with all the labels, packs and possibly the documentation and the original accessories supplied. If the consumer and user does not proceed in this way or if the product reports damage, the consumer and user agrees that the product may undergo a depreciation or that hotprices24.com may refuse the exercise of the right of withdrawal sent by the consumer e user.

After hotprices24.com has verified that the product is in excellent condition, HotPrices24.com will proceed to the total refund of the amount paid by the consumer and user.

If the consumer and user decides to return the order in its entirety, HotPrices24.com will refund the consumer and user all the amounts paid (including those of shipping costs by hotprices24.com to the consumer and user).

If the consumer and user wants to return only some of the products that were part of the order, HotPrices24.com will not be able to reimburse the shipping costs that the consumer and user has paid for the total order.

HotPrices24.com informs the consumer and user that the times for reimbursement of the amounts paid will depend on the payment method used by the consumer and user for the purchase of the product:

• If the user made payment by credit/debt card, HotPrices24.com will refund the amount paid within the deadline of fourteen (14) calendar days from the date of termination of the consumer contract and user.
• If the user made the payment via PayPal, HotPrices24.com will refund the amount paid within twenty -four (24) -quarantotto (48) working hours from the date of termination of the consumer and user contract

In any case, hotprices24.com will refund the amount paid in the shortest possible time and always within the limit of fourteen (14) calendar days from the date of termination of the consumer and user contract.

 

9. Product change policy

HotPrices24.com does not admit the replacement of a product bought by the consumer and user with another item available on the website.

In the event that the user wishes to make a product change, he will have to exercise his right of withdrawal, in accordance with the provisions in the previous point, and later buy the new product.

 

10. Customer service

HotPrices24.com, as responsible for the website and the sale of the products offered in the same, makes a customer service available to users, in which all questions, complaints, complaints and advice relating to the purchases of the products on the website will be examined.

Concretely, the contact methods made available to the user are as follows:

• Website www.hotprices24.com (contact form) Available twenty -four (24) hours a day, seven (7) days a week.
• Email: hotprices24.com@gmail.com Available twenty -four (24) hours a day, seven (7) days a week.

Once the customer's communication is received, we will try to answer the complaints or questions sent to us in the shortest possible time and always within a (1) month from the date of sending the complaint or application by the user.

A register of complaints is available to the user.